Google NewsAI chatbots vs humans? Real customer service is worth waiting for  Fast CompanyAirbnb releases group booking features as it taps into AI for customer service  TechCrunchDTE customer service rep sues after customer masturbated over phone  Detroit Free PressAI’s increased role in customer service and what it means for brands  Ad AgeWhat is Customer Service? Definition and 2024 Guide  MarketWatchUsing empathy for better customer service  ABC4.comHow AI can enhance customer service  The Keyword | Google Product and Technology NewsHow did customer service get so bad?  Financial TimesParloa, a conversational AI platform for customer service, raises $66M  TechCrunch


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